If you think your product is defective, you can choose to return or replace it, provided that the product you want to return meets the following requirements:

 

1. Shoes: serious ungels caused by non-human causes within 90 days from the date of receipt, broken bottom, broken heel, section, broken side, as well as unworn new shoes, shoes of different sizes, etc.
 

2. Clothing and accessories: receipt within 7 days for the cause of quality problems, such as: zipper damage, severe fall off clothing accessories such as obvious flaws, and without through the clothing line, deformation, color (except for special design), have obvious damage and oily be soiled, or normal washing according to the requirements of washing label for the first time found that clothing serious decoloring, deformation.
 

3. Converse has the final right of interpretation of the defective products within the scope permitted by laws and regulations. If an item is returned to the official Converse website with defects, Converse will pay for the shipping costs of returning or replacing the item.